Frequently Asked QuestionsWho is Arise Virtual Solutions?
Arise handles the grunt work. They hit the pavement in search for large corporations (Fortune 20 to Fortune 500) that would like to outsource their customer service, sales, or technical support positions for you to service. Arise has been in business since 1994, is accredited, and is rated A+ by the Better Business Bureau. Arise has been featured on many major news networks including CNN, Good Morning America, Fox News, and many more. They are also a part of Michelle Obama's Joining Forces initiative, which is working to bring 100,000 jobs to veterans in need. If you want to be part of something bigger than yourself, be a part of Arise.
What does the work involve?
First and foremost, there is NO cold calling involved. You would handle inbound calls that have been routed from the clients' phone system to your phone at your house. You have the choice to pick the clients you would like to service. You will answer the call and service the customer while you are logged into the clients' proprietary software on your computer. You will need a plain old telephone line (no voicemail or call waiting) and high speed internet. You do not need the phone line right now as long as you have the capability to get one. You will work with the customer to resolve any concerns and provide them the information they need, then move on to the next call. Simple right?
An example would be if you got a job at ABC company. You would go to work and sit in a cubicle. You would have a computer in front of you that would be logged into your client systems. Next to the computer would be a phone. If a customer called in, you would answer it and help them with whatever they needed. Whether it was taking an order for something or processing a service related call, you would help them. Depending on what client you are servicing, you may need to verify the account, take credit card information, or other call related information. Once you complete the reason for the customer calling, you wait for the next call. These are all Fortune 500 companies so the calls are continuous. The difference is we do the same thing but we do it from our own house and we make our own hours. That is a beautiful thing!
Who is going to teach me how to service a client?
Once you finish up with the basic admissions process, you will pick the client you want to service. You will pay for your training class, which is led by an Arise certified instructors with several years experience with their client. The cost of the training courses varies, with most being between $19.99 and $159.
Am I paying for a job?
No, you are not paying for this job, you are going into business for yourself. You will be an independent contractor, which we will discuss further later on in the FAQ's. 'The costs of the course helps offset that cost for the online training platform as well as any other costs associated with your training.
Do I have to be a US citizen or and live in The United States?
Yes. You must live in The United States and be a United States citizen. You must speak English, however, you are allowed to know multiple languages as long as English is the primary language.
Can I move to a different location or State and still service Arise?
Yes. You may move anywhere you would like within the United 50 states. You are not allowed to move from The United States to another country and continue to service a client.
Will I need long distance on my home phone line?
No. All calls will come to you via Arise's software. Your phone will be plugged into the wall however your virtual phone will be on your computer. Once you log in, the software will call your home phone and you will be receiving inbound calls while connected.
Will I be your employee?
Our team members, or CSP's, are independent contractors of Live A Life, LLC. You will receive a 1099 for your prior years compensation. You must pay all of your own taxes. There are quite a few tax perks for being an independent contractor. Check with your local tax advisor for more information regarding tax perks.
How will I be paid?
You will be paid on the 12th and 27th of every month via direct deposit. If those dates fall on a weekend, you will be paid the Friday before.
I want to do this full-time. Can this be competitive to a full-time job in a brick and mortar office?
The simple answer is, yes it can. The clients all have different pay structures that range from paying per minute, per call, or per hour. You have the ability to earn anywhere from $8 an hour to $18 an hour depending on the client you choose to service. You will also be paid on performance and will receive incentives based on your performance.
How many hours can I work and how much money can I make?
As much as you want. All of the clients have a minimum hour requirement which is usually 15 or 20 hours. You must work that to continue servicing that client. There are clients that have a weekly cap of 100 hours so if your making on average $15.00 an hour times 100 hours you would earn $1,500 in a week. On the other hand if you work 15 hours and make $15.00 you would earn $225 that week. It is totally up to you.
How long will it take before I can start earning money?
You will need to complete the admissions process, which can take as little as one day or as long as a week depending on how quickly you move through the steps. Once you pick your client, all that is left is your training and then you are earning money. The length of the training course varies with each client, so you will be able to find one to suit your needs.
Can I have another job while I provide services for Arise clients?
Of course you can. You may wish to do this part time or full time. You are welcome to have another full time job or a part time job to supplement this.
Does Live A Life, LLC charges a service fee?
Yes we do. Live A Life, LLC will handle a great deal of back office support for you the entire time you are employed as a independent contractor for Live A Life, LLC. We will be here helping you along every path and making sure all of your questions are answered and you are able to work. We want you to be successful and success is not going to drop out of the sky. It will take work on your end as well Live A Life. The service fee is simple, one dollar per scheduled starmatic hour.
Is this real?
Arise has been in business since 1994 and has been featured on multiple news networks, some of which we have featured here. Also, just ask one of the tens of thousands of Client Support Professional's and you will get a resounding 'Yes!'. You can also view the testimonials from our very own team members here.
What are your business hours?
Our normal business hours are from 8 a.m. - 10 p.m. Sunday - Saturday. We are available 24 hours a day, 7 days a week for all of our team members.